Privacy Policy

We understand that Customer information is private and confidential. Therefore, Customer’s purchase history will be kept private and will not be used by us, or shared with/sold to any third parties in any way. Customer trust is valued and great care is taken to ensure customer data is protected via multiple encryption layers and is visible only to the Customer.

Information Given By Customer:

Various types of information are collected when Customers place an order on the Onetoystore.com Online Store. Information is collected, stored, and processed, solely for processing the purchase and any possible claims later. Personal information including, but not limited to, Customer title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, will be collected.

Use of Information:

This information will be used to process orders and to provide the services and information offered through Onetoystore.com requested by the Customer. Further, this information provided by the Customer will be used to maintain records, improve the user interface of Onetoystore.com Online Store and customize it for users, carry out research on users’ demographics, send information Customer may find useful or which has been requested, including information about our products and services, provided Customer has indicated that he/she does not object to being contacted for these purposes. Customer will also consent to receive communications from Onetoystore.com, such as e-mails, texts, mobile push notifications, and copies of these communications will be retained in the Onetoystore.com account for Customer records.

Promotional Offers and Feedback:

Subject to obtaining Customer consent, contact will be by email with details of products and services. The Customer can choose to opt out of receiving marketing communications from Onetoystore.com. The Customer can be sent periodic emails of satisfaction surveys as well.

Third Party Service Providers:

Customer name and address are passed on to a third party in order to make the delivery of the product (for example a courier or supplier). Customer must only submit the information which is accurate, updated and not misleading. Customer details are stored by Onetoystore.com but cannot be retrieved directly by anyone. However, the Customer can add or update the information as required.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Customer Privacy:

Appropriate technical and security measures to prevent unauthorized or unlawful access to, or accidental loss of, or destruction or damage to, Customer information are in place. Information is collected on secure servers. Onetoystore.com security procedures may occasionally request proof of identity of Customer before personal information is disclosed. The Customer is responsible for protecting unauthorized access to his/her Onetoystore.com account.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Policy Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@onetoystore.com or by mail using the details provided below:

Address: Shop no G017, Ground Floor, Packages mall Lahore, PB,54000, Pakistan.